| Portable Air Conditioner |
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What are the power requirements for your machines? |
| Q |
How do I exhaust the hot air? |
| Q |
How do your units handle the condensation? |
| Q |
What size unit do I need? |
| Q |
Why is the wattage so necessary? |
| Q |
Why use a water cooled unit instead of an air cooled unit? |
| Q |
Will your units remove unwanted humidity? |
| Q |
Many of your pictures have nozzles in them; do they come standard? |
| Q |
How do I go about the warranty process? |
| Q |
What accessories are available for my unit? |
| Evaporative Coolers |
| Q |
What kind of cooling can I get from a Port-A-Cool? |
| Q |
What are the power requirements? |
| Q |
How long does my warranty last on a Port-A-Cool unit? |
| Q |
What maintenance do these units require? |
| Q |
What needs to be done for winterizing these units? |
| Troubleshooting? |
| Q |
My unit is frozen solid, how can I fix it? (A / C) |
| Q |
My unit is leaking, Why? (A / C) |
| Q |
My unit is not under warranty, but I need a replacement part? (A / C) |
| Q |
I would like to remote mount the digital thermostat. How? (A / C) |
| Q |
My unit has turned off for some reason and won't come back on. Why? (A / C) |
| Q |
My unit is flooding, Why? (Evap. Cooler) |
| Q |
My unit isn't pumping water through the pads. Why? (Evap. Cooler) |
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| Portable Air Conditioner |
| Q |
What are the power requirements for your machine? |
| A |
The a-1011 through A-1811 all run on 115v power. All larger units run on 220v power. |
| Q |
How do I exhaust the hot air? |
| A |
The hot air is exhausted out of the top of the unit through ducting. There are many creative ways to exhaust the hot air out
of your room. |
| Q |
How do your units handle the condensation? |
| A |
Our units come standard with a 5-gallon tank at the bottom of the unit. There is an optional pump that can be installed for 24/7 operation. Many units advertise that they "eat" their own condensate. This is simply not true. They run the condensate over the hot freon and it evaporates and is exhausted out of your room. Therefore the humidity is not being removed, it is merely being blown somewhere else. |
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| Q |
What size unit do I need? |
| A |
The unit required depends on a number of variables. The size of the room and the wattage used are very important factors. Also, what you are attempting to accomplish affects your requirements. If you would like to receive some professional help for your situation please call 1-800-807-5798. You can also fill out our contact page HERE and we will contact you to discuss your options. Click HERE for a calculator. |
| Q |
Why is the wattage so necessary? |
| A |
The wattage is what creates the heat. The heat is what you are attempting to cool. The room size is merely an empty box,
not a source of heat. |
| Q |
Why use a water cooled unit instead of an air cooled unit? |
| A |
The main benefits of the water cooled unit are: no need to exhaust hot air, quieter, smaller and more efficient. If you would like more detailed information, please click HERE. |
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RETURN TO TOP |
| Q |
Why use a water cooled unit instead of an air cooled unit? |
| A |
The main benefits of the water cooled unit are: no need to exhaust hot air, quieter, smaller and more efficient. If you would like more detailed information, please click HERE. |
| Q |
Will your units remove unwanted humidity? |
| A |
Yes, our units will remove unwanted humidity form the air unlike other units which merely "moves" the humidity to another area. |
| Q |
Many of your pictures have nozzles in them; do they come standard? |
| A |
No, the Nozzle Kits are sold as an accessory. They are very effective in spot cooling various "hot spots" that you may be concentrating on. |
| Q |
How do I go about the warranty process? |
| A |
Your warranty solution is only a phone call away. Please call 1-800-807-5798 for instant help or click HERE for more information. |
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| Q |
What accessories are available for my unit? |
| A |
Click HERE to view our selection of accessories to customize your unit. |
| Port-A-Cool Units |
| Q |
What kind of cooling can I get form a Port-A-Cool? |
| A |
Because Port-A-Cool units use the evaporation of water to cool, the cooling changes depending on the humidity level. Generally, a Port-A-Cool unit will provide 8-12 degrees of cooling on the east coast. Cooling can dramatically increase in more
arid climates out west. |
| Q |
What are the power requirements? |
| A |
All of our units run on 115v power supply. |
| Q |
How long does my warranty last on a Port-A-Cool unit? |
| A |
We will replace all broken parts free of charge for 1 year. When the replacement part has been received, you MUST ship the old part back to us. All return paperwork is included with the new part. |
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RETURN TO TOP |
| Q |
What kind of cooling can I get form a Port-A-Cool? |
| A |
Because Port-A-Cool units use the evaporation of water to cool, the cooling changes depending on the humidity level. Generally, a Port-A-Cool unit will provide 8-12 degrees of cooling on the east coast. Cooling can dramatically increase in more
arid climates out west. |
| Q |
What are the power requirements? |
| A |
All of our units run on 115v power supply. |
| Q |
How long does my warranty last on a Port-A-Cool unit? |
| A |
We will replace all broken parts free of charge for 1 year. When the replacement part has been received, you MUST ship
the old part back to us. All return paperwork is included with the new part. |
| Q |
My unit is flooding. Why? |
| A |
More than likely, the pressure regulator is not properly balanced. If you can reach in there and jiggle it around, that might solve your problem. If not, please call 1-800-807-5798 or click HERE to view our online catalog for replacement parts. |
| Q |
My unit isn't pumping water through the pads. Why? |
| A |
Your pump life has expired. If you purchased your unit after 2001, you will need part PUMP-016-4R. If purchased before 2001, you will need part PUMP-016-4R-KIT. Please call us at 1-800-807-5798 or click HERE to purchase online! |
| Q |
What maintenance do these units require? |
| A |
General cleaning of the pads with a hose should be done regularly. This will help to ensure that they don't get clogged up. |
| Q |
What needs to be done to winterize these units? |
| A |
Allow the pads to dry thoroughly before being put in storage. We offer a Port-A-Cool cover at our online store HERE. |
| Troubleshooting |
| Q |
My unit is frozen solid, how can I fix it? |
| A |
When a unit freezes it is generally due to a lack of air flow over the evaporative condenser coils (cold air intake). The first
step would be to clean the filters on the front and back of the unit. Keep the blower on to speed up the process of thawing the unit out completely before restarting. |
| Q |
My unit is leaking. Why? |
| A |
Make sure that your unit is on perfectly level ground. If so, please check your condensate tank to make sure that it is not full. The unit will shut down automatically due to a full condensate tank, but if a replacement part is required, we will supply that at no cost. Call 1-800-807-5798 for your warranty solution or email warranty. *if still under warranty* |
| Q |
My unit is not under warranty, but i need a replacement part? |
| A |
Portablecooling.com is able to handle all of your replacement needs. If you don't know what part is required please call 1-800-807-5798 with your unit name (ie. A-1211) and serial # (ie. 12-21779) |
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RETURN TO TOP |
| Q |
My unit is frozen solid, how can I fix it? |
| A |
When a unit freezes it is generally due to a lack of air flow over the evaporative condenser coils (cold air intake). The first
step would be to clean the filters on the front and back of the unit. Keep the blower on to speed up the process of thawing the unit out completely before restarting. |
| Q |
My unit is leaking. Why? |
| A |
Make sure that your unit is on perfectly level ground. If so, please check your condensate tank to make sure that it is not full. The unit will shut down automatically due to a full condensate tank, but if a replacement part is required, we will supply that at no cost. Call 1-800-807-5798 for your warranty solution or email warranty. *if still under warranty* |
| Q |
My unit is not under warranty, but i need a replacement part? |
| A |
Portablecooling.com is able to handle all of your replacement needs. If you don't know what part is required please call 1-800-807-5798 with your unit name (ie. A-1211) and serial # (ie. 12-21779) |
| Q |
I would like to remote the digital thermostat. How? |
| A |
A picture is worth 1,000 words and we have 3 pictures HERE. |
| Q |
My unit is not producing cold air. Why? |
| A |
Make sure that you have set the mode button to cool mode on your digital thermostat. |
| Q |
My unit has turned for some reason and won't come back on. Why? |
| A |
Open the door on the bottom of the unit and check to see if the condensate tank is full. Once emptied, the unit will return to life! If this does not work, please call 1-800-807-5798 for technical support. |
